voluntary recall notice
Drunk Elephant is conducting a voluntary recall in the United States for a small number of lots of our Beste No. 9 Jelly Cleanser, Protini Polypeptide Cream and Lala Retro Whipped Cream, including sample packettes of Lala found inside the carton of O-Bloos Rosi Drops. We ask customers who have affected products to stop using them. Please note, the O-Bloos Rosi Drops product itself is not affected.
Due to an isolated ingredient mix-up between preservatives and surfactants during production, the formulation of certain lots of these products were compromised.
For a full refund and replacement of any affected products, please see frequently asked questions below.
The quality of our products and the satisfaction of our customers are our top priorities. We sincerely apologize for any inconvenience this may cause.
Due to an isolated ingredient mix-up between preservatives and surfactants during production, the formulation of certain lots of these products were compromised.
For a full refund and replacement of any affected products, please see frequently asked questions below.
The quality of our products and the satisfaction of our customers are our top priorities. We sincerely apologize for any inconvenience this may cause.
frequently asked questions
All affected products have been identified by lot codes, which are detailed in the chart below. If you do not see your lot code in the chart below, your product is safe for use, and it is not included in the voluntary recall.
Beste No. 9 Jelly Cleanser
Find lot code on package
LALA RETRO WHIPPED CREAM
Find lot code on package
LALA SAMPLE PACKETTE
Find lot code on package
To determine if your Lala sample packette was affected, please reference the O-Bloos lot codes below.
- Please do not refer to the packette lot code.
- The O-Bloos Rosi Drops product itself is not affected.
PROTINI POLYPEPTIDE CREAM
Find lot code on package
We are conducting a voluntary recall for a small number of lots of our Beste No. 9 Jelly Cleanser, Protini Polypeptide Cream and Lala Retro Whipped Cream, including sample packettes of Lala found inside the carton of O-Bloos Rosi Drops. Please note, the O-Bloos Rosi Drops product itself is not affected.
Due to an isolated ingredient mix-up between preservatives and surfactants during production, the formulation of certain lots of these products were compromised.
Due to an isolated ingredient mix-up between preservatives and surfactants during production, the formulation of certain lots of these products were compromised.
BESTE NO. 9 JELLY CLEANSER
Affected lots of this product contain additional preservative ingredient Microkill COS (chlorphenesin, caprylyl glycol, and phenoxyethanol) not listed on the product ingredient list. This ingredient is commonly used in cosmetics but may cause a temporary adverse skin reaction in those with a specific sensitivity to this ingredient.
Affected lots of this product contain additional preservative ingredient Microkill COS (chlorphenesin, caprylyl glycol, and phenoxyethanol) not listed on the product ingredient list. This ingredient is commonly used in cosmetics but may cause a temporary adverse skin reaction in those with a specific sensitivity to this ingredient.
LALA RETRO WHIPPED CREAM
Affected lots of this product contain surfactant Mirataine CBS (cocamidopropyl hydroxysultaine, sodium chloride, sodium hydroxide, and water) not listed on the product ingredient list. This ingredient is commonly used in cosmetics but may cause a temporary adverse skin reaction in those with a specific sensitivity to this ingredient.
Product does not contain preservative, which may allow for microbial growth.
Affected lots were found to contain yeast, some of which was found to be Candida parapsilosis. Use of the contaminated product could result in an increased risk of infection. Candida parapsilosis is a yeast that lives on the human body and skin without harm. It is an opportunistic pathogen, meaning when it is present, there are rare instances where skin infections may occur. These are most often associated with immunocompromised persons and/or those with compromised skin.
Affected lots of this product contain surfactant Mirataine CBS (cocamidopropyl hydroxysultaine, sodium chloride, sodium hydroxide, and water) not listed on the product ingredient list. This ingredient is commonly used in cosmetics but may cause a temporary adverse skin reaction in those with a specific sensitivity to this ingredient.
Product does not contain preservative, which may allow for microbial growth.
Affected lots were found to contain yeast, some of which was found to be Candida parapsilosis. Use of the contaminated product could result in an increased risk of infection. Candida parapsilosis is a yeast that lives on the human body and skin without harm. It is an opportunistic pathogen, meaning when it is present, there are rare instances where skin infections may occur. These are most often associated with immunocompromised persons and/or those with compromised skin.
PROTINI POLYPEPTIDE CREAM
Affected lots of this product contain a surfactant Mirataine CBS (cocamidopropyl hydroxysultaine, sodium chloride, sodium hydroxide, and water) not listed on the product ingredient list. This ingredient is commonly used in cosmetics but may cause a temporary adverse skin reaction in those with a specific sensitivity to this ingredient.
Product does not contain preservative, which may allow for microbial growth.
Some lots of affected batches were found to contain bacteria most closely related to the genera Klebsiella and Enterobacter. These are ubiquitous in nature being commonly found in water, food and on the skin and in the bodies of healthy individuals. Some species are opportunistic pathogens, meaning when it is present, there are rare instances where skin infections may occur. These are most often associated with immunocompromised persons and/or those with compromised skin.
Affected lots of this product contain a surfactant Mirataine CBS (cocamidopropyl hydroxysultaine, sodium chloride, sodium hydroxide, and water) not listed on the product ingredient list. This ingredient is commonly used in cosmetics but may cause a temporary adverse skin reaction in those with a specific sensitivity to this ingredient.
Product does not contain preservative, which may allow for microbial growth.
Some lots of affected batches were found to contain bacteria most closely related to the genera Klebsiella and Enterobacter. These are ubiquitous in nature being commonly found in water, food and on the skin and in the bodies of healthy individuals. Some species are opportunistic pathogens, meaning when it is present, there are rare instances where skin infections may occur. These are most often associated with immunocompromised persons and/or those with compromised skin.
- 1. Please stop using the product.
- 2. Return affected product to Drunk Elephant.
- 3. See instructions in next question below.
For a full refund and a product replacement for the affected products only, please fill out the return form. One form per product is required.
Or contact the Drunk Elephant customer relations team at 1-800-604-1795 or voluntaryrecall@drunkelephant.com.
We will provide a pre-paid shipping label to return your affected products.
Once the product has been received and the lot code is verified, we will issue a refund and send product replacement.
Or contact the Drunk Elephant customer relations team at 1-800-604-1795 or voluntaryrecall@drunkelephant.com.
We will provide a pre-paid shipping label to return your affected products.
Once the product has been received and the lot code is verified, we will issue a refund and send product replacement.
Yes, if you have a product with an affected lot code.
Yes. Products with other lot codes that are not listed are safe for use.
Please reach out to Drunk Elephant customer relations team at 1-800-604-1795 or voluntaryrecall@drunkelephant.com.
Please reach out to Drunk Elephant customer relations team at 1-800-604-1795 or voluntaryrecall@drunkelephant.com.
